Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to and we will process an insurance claim on your behalf.


Cancellations & Refunds:

All orders cancelled after 48 hours are subject to a $50 administration fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Easy Returns:

We stand behind every product we sell and offer a 15 day return policy. If you would like to return your purchase for any reason within 15 days, you will be refunded the purchase price of the product, excluding all shipping charges (both outbound and return) and a 20% re-stocking fee.

Please Note: Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping charges will be deducted from your return refund.

All product(s) must be returned in their original condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals and all accessories. Otherwise additional charges may be applied or may make your product(s) nonreturnable. Float In Air sells products from some manufacturers that are custom made or made-to-order (see below). These products are non-returnable and can not be cancelled once the order has been placed.

Please note: that once a product leaves the shop, it is considered in route for delivery. The above return policy will apply.


Products Not Eligible for Return:

  • Custom orders, if your receipt state a custom size or and custom specification (i.e. products that are custom made or made-to-order).
  • Custom Orders- These include custom wood selections, including but are not limited to ASPEN, HICKORY, HICKORY AND OAK, WHITE CEDAR LOG, RED CEDAR LOG, BARN WOOD AND SASSAFRAS.
  • Special purchases including: clearance products, custom quotes, special discounts, etc.
  • Any product that has been assembled, installed, modified or used in any way.
  • Any product that is not in resalable condition.
  • Any product that is not in the original box with sufficient packaging materials.

Credits will be issued after the warehouse receives, inspects and process your return, which can take up to 10 business days. Return shipping charges, outbound shipping charges and re-stocking fees are not refundable. Shipping charges and factory re-stocking fees will be deducted from the total refund amount. You will receive a confirmation email when your return has been processed. Refunds will be credited to the original payment method and may take several days to reflect on your statement.


Incorrect Items:

In the very rare instance that Float In Air sends you an item that you did not purchase, please contact our customer service department as soon as possible. FIA will work to correct the problem in an expedited manner. Be sure to inspect your product thoroughly upon arrival and retain the original packing material. Actual and digital colors may vary slightly


Damaged Products:

Float In Air takes every measure to ensure that your purchased item arrives in excellent condition. However, there are instances in which products are damaged in the shipping process. Be sure to inspect your product thoroughly upon arrival and retain the original packing material. If the product is delivered via freight truck, be sure to note any damage on the Bill of Landing prior to completing your transaction with the driver. Often, damaged items can be remedied with replacement parts which FIA will send to you free of charge, as applicable. If the damage cannot be corrected with replacement parts, FIA will pay for the return shipping on the product. The item must be returned in the original packaging. Contact the Float In Air customer service department within 3 days of delivery by contacting us via e-mail at


If you wish to return an applicable product-please contact us at Float In Air 702-907-1303 for a return authorization number and shipping address.